Lost for words? Don't be! Learn to build rapport, trust, warmth, and respect through conversation.
If you often find yourself at a loss for words or lack confidence in your communication abilities, you will appreciate this course. Each lesson works through the step by step process needed to become a great conversationalist. You will learn to use communication to build rapport and create environments of trust, warmth, and respect. Become more confident, create a great first impression, get along well with others, and create more and better personal and professional relationships.
- This course can be taken on either a PC or Mac.
- PC: Windows XP or later.
- Mac: OS X Snow Leopard 10.6 or later.
- Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
- Adobe Flash Player. Click here to download the Flash Player.
- Adobe Acrobat Reader. Click here to download the Acrobat Reader.
- Software must be installed and fully operational before the course begins.
- Email capabilities and access to a personal email account.
There are no prerequisites to take this course.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.Become more confident, make great first impressions, get along with others, and create better personal and professional relationships. This course provides a step by step process to become a great conversationalist as you use communication to build rapport and create trust, warmth, and respect.
Introduction to the Keys to Effective Communication
In your first lesson, you will learn the qualities that make someone a great communicator, the five components of achievable goals, and how to create win-win situations. You will benefit from setting your own communication goals in clear steps that are easy to reach.
Building rapport is the first great key to effective communication. In this lesson, you will learn how to build rapport with almost anyone. And after this lesson, you will become a better listener and know how to keep respect alive in your conversations. You will also learn the art of reflective listening from examples of how others turned frustrating communications into successful ones.
Pacing, Linking and Leading
In this lesson, you will learn how to pace and lead your conversations toward win-win outcomes. You will learn how to contain a conversation, keeping it on track and moving toward your goals. Interrupting gracefully and breaking rapport are skills you will learn to use in uncomfortable situations.
Mastering Learning Styles
In this lesson, you will master the three learning and communication styles. You will uncover your own learning style and learn to spot the communication style of others. These skills will help you share your views with anyone, even those you previously found difficult to communicate with.
Regaining Lost Rapport
This lesson explores some great ways to regain lost rapport and keep conversations positive. When you lose rapport, disagreements flourish, but a skilled communicator can regain lost rapport. You will also learn how to acquire communication flexibility and stay in great rapport with all types of people.
This lesson covers useful motivation strategies. People motivate toward pleasure and away from pain. When you understand how to motivate yourself and others, you get more done. As you master your motivation skills, other things fall into place.
This lesson focuses on presentation skills. An effective presenter knows how to communicate fluently and has a sense of the atmosphere in a room. An effective presenter creates win-wins so that everyone is happy with the outcome.
Communication in Leadership and Teamwork
Imagine that you're a part of a team in which the leadership is genuine. This lesson explores leadership and teamwork. You will learn how to build a great work or family team where each team member gives one another equal value and respect. You will see how a great leader can elicit and set the goals for their team and develop the vision for the group.
Communication With Children
In this lesson, you will learn how to communicate effectively with children. Guiding children is a huge responsibility. Children are very open, and adults' words go in deeply. You will learn why the early years of a child's life are so important. Information about brain development and early literacy dovetails beautifully with the other wonderful things you will learn in this course.
Your subconscious mind is your deeper mind—it's the part of your mind that's beneath your conscious awareness. When you understand how to talk to your subconscious, you understand how to work with yourself and others to create greater success. In this lesson, you will find out how to use affirmations effectively.
Managing Stressful Communication and Anger
Anger is one of the biggest stumbling blocks to healthy relationships. Learning to manage and control your anger makes you a more powerful communicator and keeps goodwill strong. In this lesson, You will learn how to manage transition times so that change is graceful. You will learn how to hold efficient, productive, and fun family meetings.
Review of the Keys to Effective Communication
In this final lesson, you will reassess your communication goals to see how far you have come and set new goals, so you can apply your skills in other areas. You will gain further insight, enabling you to move past your stuck spots and into being a very effective communicator. You will use these strategies for the rest of your life.
Dawn Lianna is a senior event manager with over 30 years of experience in the event planning field. She has worked with non-profits, corporations, community, educational and private events. As an educator and corporate trainer, she has co-hosted over 500 events. She oversees all aspects of administration, coordination, marketing, time management, finding venues, staging, managing staff, getting permits, signage, fund raising and budgeting from start to finish. She is also the author and teachers Keys to Effective Communication. Her excellent communication skills bring an additional asset to this valuable course and to anyone wanting to learn the art and science of event planning.