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Course Catalog > Career Certifications > Business > - Administrative

Office Manager   

Office managers are vital in any business office setting, ensuring day-to-day workflow runs smoothly. This online course will train you for a career as an office manager and equip you with a highly transferable skill set. You'll learn effective business management techniques and gain with essential computer software skills, including best practices for using QuickBooks 2019 and Microsoft Office 2019. By course completion, you will also be fully prepared to take the Microsoft Office Specialist certification exams for Word, Excel, PowerPoint, Outlook and Access.

What You will learn

- Learn essential skills required of the Microsoft Office 2019 suite including Word, Excel, PowerPoint, Access, and Outlook

- Set up QuickBooks 2019 for optimum use

- Use double-entry bookkeeping to record business transactions in QuickBooks 2019

- Understand financial and accounting terms

- Know the entire marketing process, including the roles of ethics and technology

- Develop basic practical and managerial skills Understand the process of negotiating, evaluate negotiation styles, and consider successful negotiation strategies for most environments

- Know the seven management disciplines essential to business success

How You will benefit:

- Prepare to take the Microsoft Office Specialist Certification exams Word, Excel, PowerPoint, Outlook, and Access

- Learn how to efficiently use the Microsoft Office suite and take these skills with you to any workplace

- Develop your professional communication skills and understand office etiquette

- Understand the best ways to create and send information or data for the most impact

- Learn how to effectively use QuickBooks 2019 to save an organization time and money

- Practice bookkeeping with confidence by becoming aware of the legal standards that apply to accounting methods

- Become an indispensable part in a small business that needs quality bookkeeping skills

- Develop communication skills that will allow you to thrive in a professional environment

- Explore your abilities as a leader and learn how to masterfully manage people and projects

- Gain an understanding of legal and financial best regulations so as to better manage your team

- Set yourself apart from competitors by receiving management training

Microsoft Office Master 2019 (MOS) Certification Training

Microsoft Word 2019

I. Introduction to Microsoft Word 2019

II. Intermediate Microsoft Word 2019

III. Advanced Microsoft Word 2019

IV. Microsoft Word 2019 Final Exam

Microsoft Excel 2019

I. Introduction to Microsoft Excel 2019

II. Intermediate Microsoft Excel 2019

III. Advanced Microsoft Excel 2019

IV. Microsoft Excel 2019 Final Exam

Microsoft PowerPoint 2019

I. Introduction to Microsoft PowerPoint 2019

II. Advanced Microsoft PowerPoint 2019

III. PowerPoint 2019 Final Exam

Microsoft Outlook 2019

I. Introduction to Microsoft Outlook 2019

II. Advanced Microsoft Outlook 2019

III. Microsoft Outlook Final Exam

Professional Bookkeeping with QuickBooks 2019

I. Welcome to QuickBooks

II. Working with Company Files

III. Securing Your Company Files

IV. Bookkeeping Defined

V. The Journal, the Ledger, and Special Journals

VI The Chart of Accounts

VII. Company Lists

VIII. Bank Accounts and Cash Transactions

IX. Fixed Assets and Depreciation in QuickBooks

X. Accounts Payable I

XI. Accounts Payable II

XII. Midterm

XIII. Accounts Receivable I

XIV. Accounts Receivable II

XV. Accounts Receivable III

XVI. Batch Invoicing

XVII. Introduction to Inventory and Customer Estimates

XVIII. List of Items and Inventory in QuickBooks

XIX. Ordering and Selling Inventory in QuickBooks

XX. Vendor Discounts and Credits & Adjusting Inventory in QuickBooks

XXI. Tracking Price Levels and Customer Discounts in QuickBooks

XXII. Working with Customer Balances

XXIII. Closing the Books and Reporting

XXIV. Your Career Roadmap

XXV. Communication and Organization

XXVI. Portfolio Project

XXVII. Final Exam

Management Training

I. Financial and Accounting Management

II. Marketing Management

III. Strategic Management in Operations

IV. Legal Issues in Operations

V. Legal Aspects of Contracts

VI. Tax Issues

VII. Organizational Development and Change

VIII. Negotiating Strategies

IX. Business Best Practices

X. Organization Leadership and Decision Making XI. Project Management for Executives XII. Seven Management Disciplines

Hardware Requirements:

This course must be taken on a PC device. A Mac OS is not compatible.

Software Requirements:

- PC: Windows 10 or later operating systems.

- Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.

- Microsoft Word, Excel, PowerPoint, Outlook and Access 2019 (not included in enrollment). While Microsoft Word, Excel, PowerPoint, Outlook and Access 2019 is ideal, you can use the versions that comes with Office 365. Please note that there may be some differences between your version of these programs and what you see in the course.

- QuickBooks 2019 Desktop Pro Software (software not included)

- Adobe Acrobat Reader.

- Software must be installed and fully operational before the course begins.


- Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment the Professional Bookkeeping portion of the bundle of courses:

- Bookkeeping for Dummies


You should have basic keyboarding and computer skills, be comfortable navigating the Internet and using e-mail, and have an understanding of a word-processing program (such as Word). This course is intended for anyone interested in developing their management skills. You should also be comfortable using a personal computer and be familiar with operating Windows Office software.


Tracy Berry has been a senior graphic designer/programmer, instructor, and consultant since 1993 and has developed hundreds of logos, marketing materials, websites, and multimedia solutions for customers worldwide. She was also involved in several large corporate software rollouts. She has helped many organizations optimize and streamline data solutions. She teaches both onsite and online courses and has her CTT (Certified Technical Trainer) certification. Tracy specializes in teaching graphics, desktop publishing, web design, and reporting/productivity applications.

Wade Lindenberger is a CPA with over 20 years of financial accounting and management experience in public accounting and private industry. He is currently Director of Finance and Administration for New Children's Museum. Before his current position, he worked as the National Finance and Accounting Service Line Leader for Premier Alliance Group, a national professional services firm. Wade was also Director of the Finance and Accounting service line for the San Diego office of a global, publicly held professional services firm. Before becoming a consultant, Wade was Divisional Controller for one of the leading health and fitness club chains in the world. He has also been Internal Audit Manager and Divisional Controller for a division of a Fortune 500 global energy project management company. He began his career with Coopers & Lybrand, predecessor to PricewaterhouseCoopers, one of the "Big Four" CPA firms. He has previously served as an instructor for courses at Coopers & Lybrand and at the University of California at San Diego for the Extension Course and is currently an adjunct professor at the University of San Diego School of Business. He is a member of the American Institute of Certified Bookkeepers' Advisory Board.

Helene K. Liatsos is business advisor and QuickBooks Certified Advisor with more than 25 years of experience. She consults for a range of companies, from travel agencies to startups. Her company Home Office Management Experts was awarded the 2004 Home-Based Business of the Year by the U.S. Small Business Administration. Helene holds a Bachelor of Arts from Fairleigh Dickinson University.

Katrina McBride's career reflects extensive experience in organizational leadership, marketing strategies, and market development in multi-national corporate environments. Her leadership abilities have been utilized to develop new programs and functional areas. In director-level positions for Nortel Networks, she led strategy for competitive intelligence, emerging markets, and lead generation. McBride holds an M.A. in organizational management and a B.S. in psychology.

Katherine Squires Pang, J.D., LL.M., M.Ed has practiced law with since 1983. She has served as an adjunct faculty member in the Graduate School of Management at the University of Texas, Dallas, and has been an adjunct faculty member of many universities, including New York University and the University of California, Irvine. She received her B.A. in 1980 from Clark University, her J.D. from the University of Dayton Law School in 1982, her LL.M in Taxation from Georgetown University Law School in 1983, and her M.Ed from the University of Texas in 2001.

Jerry L. Partridge is a Certified Project Management Professional with experience as a project and program manager for a major retail organization. He is a certified instructor for IBM project management courses and hosts university seminars for project managers seeking certification. He has worked extensively with the Project Management Institute, previously leading a team that developed a practice standard for Earned Value Management Systems and volunteering as a subject matter expert for an update to the Project Management Body of Knowledge (PMBOK). Partridge holds a Master of Business Administration from Central Michigan University and a Bachelor of Science from Texas A&M University.

Office Manager
Item: 202402E2G4411  

This online course will train you for a career as an office manager and equip you with a highly transferable skill set. You'll learn effective business management techniques and gain with essential computer software skills, including best practices for using QuickBooks 2019 and Microsoft Office 2019. By course completion, you will also be fully prepared to take the Microsoft Office Specialist certification exams for Word, Excel, PowerPoint, Outlook and Access.

OPEN ENROLLMENT Fee: $4,995.00
This is an online, self-paced, open registration course. Register anytime! Students have 18 months to complete the course.

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