What you will learn

• Understand the DMAIC (define, measure, analyze, improve, control) model
• Gain knowledge of the Six Sigma business case and related strategic planning and voice of the customer requirements
• Differentiate between key Six Sigma metrics and define processes, problems, and opportunities by applying brainstorming and critical to quality
• Find out the basics of flowcharts and learn how to develop/test hypotheses
• Determine how to define, plan, implement, and complete a project by creating project deliverables that satisfy stakeholders
• Discover the power of work breakdown structure (WBS), Gantt charts, and network scheduling methods

How you will benefit

• You will be prepared for the Six Sigma Black Belt certification offered by the American Society for Quality (ASQ)
• Obtain guidance through the use of ASQ's Six Sigma's Body of Knowledge (BOK) as a path forward approach

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows XP or later.
• Mac: OS X Snow Leopard 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Flash Player. Click here to download the Flash Player.
• Adobe Acrobat Reader. Click here to download the Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• The Certified Six Sigma Black Belt Handbook
• An Introduction to Six Sigma and Process Improvement

Are you interested in obtaining a highly-valued and much-sought-after professional certification? If so, the Certified Six Sigma Black Belt course is for you! The Six Sigma methodology is a data-driven approach to removing defects and improving processes at any organization. As a Six Sigma Black Belt, you will be responsible for initiating projects and directing the efforts of company teams. In addition to mastering key Six Sigma concepts and methods, you'll obtain valuable information that will prepare you for the Six Sigma Black Belt certification offered by the American Society for Quality (ASQ).

Learn how to effectively apply the elements and methods of Six Sigma. Understand how a vast body of knowledge relates to the DMAIC (define, measure, analyze, improve, and control) model. Determine the relationship of basic statistics to Six Sigma and learn about the Six Sigma business case including strategic planning, the voice of the customer (VOC), quality function deployment (QFD), benchmarking, and financial investment methods.

Discover how to use brainstorming, Pareto charts, and critical to quality to help define processes, problems, and opportunities. Master the use of other key tools such as cause and effect diagrams, checksheets, scatter diagrams, failure mode and effects analysis (FMEA), and force field analysis. Learn the basics of advanced Six Sigma tools such as design of experiments (DOE), analysis of variance (ANOVA), hypothesis testing, control charts, and probability distributions.

1. Organization-Wide Planning and Deployment
   1. Fundamentals of Six Sigma and Lean
   2. Strategic Planning
2. Organizational Process Management and Measures
   1. Roles and Responsibilities
   2. Change Management
3. Team Management
   1. Team Dynamics
   2. Team Training
4. Voice Customer
   1. Customer Identification
   2. Data Collection Requirements
5. Business Case, Project Management, Analytical Tools
   1. Project Justification
   2. Project Management Tools
6. Process Characteristics, Data Collection, Measurement Systems
   1. Sampling
   2. Metrology
7. Basic Statistics and Probability
   1. Distributions
   2. Tests for Dispersion and Central Tendency
8. Process Capability
   1. Cp, Cpk
   2. Pp, Ppk
9. Relationships Between Variables and Hypothesis
   1. Correlation
   2. Linear Regression
   3. Tests for Means, Variances, Proportions.
10. Failure Mode and Effects Analysis and Additional Analysis Methods
    1. Risk Management
    2. Gap Analysis
11. Design of Experiments
    1. One Factor
    2. Full Factorial
12. Lean Methods
    1. Cycle Time Reduction
    2. Kaizen
13. Control Methodologies
    1. Statistical Process Control
    2. Control Charts
14. Design for Six Sigma Framework and Methodologies
    1. Common Methods
    2. DFX

Tony Swaim has helped many clients, colleagues, and students reach their professional and personal goals. He has been an online instructor since 1998 and has taught at colleges and universities across the United States since 1981. His focus areas are project management, Six Sigma, and supply chain management. Tony manages a successful consulting firm, and his industry experience includes 20 years of supply chain management. He earned a Doctorate in Business Administration from Kennesaw State University and holds professional certifications in six disciplines, including the Project Management Professional (PMP)® certification from the Project Management Institute (PMI)® and Certified Six Sigma Black Belt (CSSBB)® from the American Society for Quality (ASQ)®.