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Course Catalog > Career Certifications > Healthcare > - Medical Office

Certified Medical Administrative Assistant (CMAA) (Voucher Included)  

This course will teach you how Administrative Medical Assistants are versatile and valuable members of the healthcare team who handle a broad range of duties. You will also be prepared for the Certified Medical Administrative Assistant (CMAA) national certification exam offered by the National Healthcareer Association (NHA).

What you will learn

  • Learn what is required to succeed as a Medical Administrative Assistant
  • Master multitasking as it relates to scheduling appointments, processing insurance requests, maintaining records and corresponding with patients
  • Learn best financial practices for a medical center
  • Master the fundamentals of medical terminology and ethical best practices
  • Understand the basics of working with medical documents, medical billing, and coding processes

How you will benefit

  • Jump-start your career in the medical field
  • Learn how to effectively communicate with prospective patients and fellow professionals in the medical industry
  • Understand how to create positive, efficient experiences for patients to make them more comfortable


Hardware Requirements:

  • This course can be taken on either a PC or Mac.

Software Requirements:

  • PC: Windows XP or later.
  • Mac: OS X Snow Leopard 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Microsoft Word (not included in enrollment).
  • Windows Media Player or a similar program.
  • Adobe Flash Player. Click here to download the Flash Player.
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Software must be installed and fully operational before the course begins.


  • Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

  • Administrative Medical Assisting

Administrative medical assistants are skilled multi-taskers who direct the flow of patients through an office. Effective patient flow allows the practice to operate efficiently, increase revenue, and provide a positive experience for the patient.

Their duties can include scheduling appointments, entering demographic and insurance information into practice software, managing patient check-in and check-out, answering phone calls, filing and retrieving paper records, maintaining electronic records, composing correspondence, performing daily financial practices, assigning medical codes and processing insurance claims.

Upon completion of this course you will be prepared for the Certified Medical Administrative Assistant (CMAA) national certification exam offered by the National Healthcareer Association (NHA). This course includes a voucher which covers the fee of the exam.

  1. Becoming an Administrative Medical Assistant
    1. Qualities of a Medical Assistant
    2. Job Duties
    3. Certification
    4. Scope of Practice
    5. Ambulatory Healthcare Settings
    6. The Healthcare Team
  2. Managing Stress and Improving Communication
    1. Stress and Burnout
    2. Types of Communication
    3. Barriers to Effective Communication
    4. Patient Interview Techniques
    5. The Stages of Grief
  3. Law, Ethics and Healthcare
    1. Health Insurance Portability and Accountability Act (HIPAA)
    2. Americans with Disabilities Act (ADA)
    3. Occupational Safety and Health Administration (OSHA)
    4. Informed Consent
    5. Advance Directives
    6. Ethical Guidelines for Healthcare Providers
    7. Medical Identify Theft
  4. Improving Your Medical Office
    1. The Reception Area
    2. The Medical Receptionist
    3. Safety Issues
    4. Opening and Closing the Facility
  5. Computers in the Ambulatory Care Setting
    1. Use of Computers in the Medical Office
    2. Electronic Medical Record (EMR) and Electronic Health Record (EHR)
    3. Safeguarding Protected Health Information (PHI)
    4. Cloud Computing
    5. Mobile Health (mHealth)
  6. Telecommunications and Patient Scheduling
    1. Telephone Techniques
    2. Faxing
    3. Emails
    4. Patient Portal
    5. Patient Scheduling Methods
    6. Cancellations and No Shows
    7. Dealing with Irate Patients
  8. Medical Terminology: Word Parts, Plurals, Abbreviations
    1. Importance of Medical Terminology
    2. Understanding Word Parts: Roots, Prefixes, Suffixes
    3. Abbreviations and Acronyms in Medical Records
    4. Plural Endings
  9. Managing Medical Records
    1. Purposes of Medical Records
    2. Electronic, Paper and Hybrid Medical Records
    3. Categories of Medical Records
    4. Flow Sheets
    5. SOAP Notes
    6. Filing Paper Records
    7. Release of Information (ROI)
    8. Personal Health Record (PHR)
  10. Written Communication
    1. Components of a Business Letter
    2. Proofreading
    3. Meeting Agendas
    4. Business Emails
  11. Working with Medical Documents
    1. Purposes of Medical Records
    2. Types of Medical Record
    3. Medical Transcriptionist/Medical Scribe
    4. Electronic Signatures
  12. Medical Billing and Coding: An Overview
    1. Health Insurance Terms
    2. Private and Government-Sponsored Insurers
    3. Code Sets: ICD-10-CM/PCS, CPT, HCPCS Level II
    4. CMS-1500 and UB-04
    5. Electronic Claims
    6. Pre-authorizations
    7. Medical Necessity
    8. Explanation of Benefits (EOBs)
    9. Fair Debt Collection Practices Act
    10. Advance Beneficiary Notice (ABN)
  13. Daily Financial Practices
    1. Accounts Receivable and Accounts Payable
    2. Provider Fees
    3. Improving Patient Payments
    4. Claims Denial Strategies
    5. Practice Management Software
    6. Managing Patient Accounts
    7. Petty Cash
  14. The Administrative Medical Assistant as Office Manager
    1. Qualities of an Office Manager
    2. Job Duties
    3. Policy & Procedure Manual
    4. Staff Meetings
    5. Physician Credentialing
    6. Clinical Documentation Improvement (CDI)
    7. Practice Websites
  15. FINAL

Nancy Smith has over 30 years of experience in the healthcare industry. Her clinical experience includes working as a medical assistant for a network of rural health clinics, and as a medical coder, insurance claims specialist, and medical records auditor. She worked as a medical office manager for ten years, where she recruited and trained all medical assistants. Nancy holds a bachelor's degree in vocational education and has developed and taught medical assistant programs.

LaTisha Cottingham has over 20 years of experience in the healthcare industry. She has six years of teaching experience in the field of medical billing and coding and Medical Assisting. Currently she is employed as an HIM Analyst for a Long-Term Care establishment that is based out of Alabama. Previously she was employed as the lead instructor for the Allied Health Department for a local career institute. LaTisha's field of expertise is in the area of physician-based inpatient coding and Emergency Department coding. The certifications that she holds are as follows: a Registered Health Information Technician (RHIT), a Certified Professional Coder (CPC), and a Certified Clinical Medical Assistant (CCMA). In preparation for ICD-10-CM, LaTisha received her ICD-10-CM/PCS Trainer Certification from American Health Information Association (AHIMA), where she is currently a member. LaTisha is also a member of the American Academy of Professional Coders (AAPC) and the National Healthcare Association (NHA) where she is a test proctor.

Carline Dalgleish has worked in medical office administration for over 30 years. She holds a bachelor's degree in Business Information Systems, a master's degree in Leadership, and a post-baccalaureate certificate in Health Information Management. She is a Registered Health Information Administrator and an AHIMA Approved ICD-10-CM/PCS Trainer. Dalgleish is the author of an ICD-10 coding system and also owns her own consulting firm, AnnGrant Educational Services.

Shonda Miles is a Certified Professional Coder, Certified Professional Medical Auditor, and holds an Executive Masters of Business Administration, Master's Degree in Business Administration with a concentration in Human Resources and a Bachelor's degree in Business Administration (Management). Shonda Miles has over 6 years in the healthcare industry. Shonda has expertise in coding and chart auditing Inpatient, Outpatient, and ER medical records. She is a member of AAPC, NAMAS and ACHE. She is currently employed with a university hospital as a Compliance Auditor. She resides in Shreveport, LA.

Lydia S. Stewart, RN, BSN, currently serves as the Revenue Cycle Manager at a large regional medical center. Lydia has been a Registered Nurse for 23 years, 15 of those years specializing in Critical Care Nursing and supervision. She is responsible for Medical Audits, Charge Capture, and governmental compliance audits and reviews. Lydia is a member of the Louisiana Medical Auditor Association and Healthcare Financial Management Association (HFMA).

Bunny Reeves is the senior ambulatory surgery coder at the Maimonides Medical Center in Brooklyn, New York. She trains student coders at Maimonides Medical Center and previously trained and supervised entry-level coders at Staten Island's St. Vincent Medical Center. Reeves is a Certified Coding Specialist, accredited by the American Health Information Management Association (AHIMA).

Stacey O'Brien has more than 10 years of experience in medical coding and reimbursement. Ms. O'Brien has been a risk adjustment coder for a Medicare advantage plan, audited medical records for a consulting firm, and currently supervises the coding and electronic claims submission process for a group medical practice. She has a bachelor's degree from the University of Pittsburgh and a CPC coding certification from the AAPC.


Certified Medical Administrative Assistant (CMAA) (Voucher Included)
Item: 202003CTP21460  
Class Dates: 7/1/2020 - 9/30/2020                                              Fee: $1,495.00
This is an on-demand Career Training Program Course offered by Ed2Go.  Class begins upon registration and completion of Student Enrollment Agreement in Ed2Go. Click on Course Title for complete course description.