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Course Catalog > Career Certifications > Information Technology

ITIL Capability Expert  

The online ITIL Capability Expert training is the perfect way for seasoned IT professionals to prepare for the ITIL Expert certification exam.


Hardware Requirements:

  • This course can be taken on either a PC or Mac.
  • A reliable Internet connection of at least 1 Mbps – to view video tutorials.
  • Headphones or speakers connected to your computer – to listen to video tutorials.
  • Any web cam with a minimum of 640×480 video pixel resolution – including both external and built-in web cams.
  • A microphone connected to your computer.

Software Requirements:

  • PC: Windows 8 or newer.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Authority to install software on your computer.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.


  • Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

The ITIL Expert level of qualification is aimed at those individuals who are interested in demonstrating a superior level of knowledge of the ITIL Scheme in its entirety. You will learn to use IT as a way to improve, transform and grow the business, as well as create a more efficient working environment with contingencies in place.

The online ITIL Expert course is the high quality path and rich experience to ITIL Expert. The fee for the ITIL Expert exams are included with this course.

The ITIL courses are offered by IT Training Zone Ltd., an ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Ltd., used under permission of AXELOS Limited. All rights reserved.

*The exams this course prepares for will be discontinued December 2021.

  1. ITIL Release, Control and Validation
    1. Introduction to RCV
    2. Change Management
    3. Service Asset and Configuration Management
    4. Service Validation and Testing
    5. Release and Deployment Management
    6. Request Fulfilment
    7. Change Evaluation
    8. Knowledge Management
    9. Roles and Responsibilities
    10. Technology and Implementation
    11. Sample Exam
    12. Practice Exams
  2. ITIL Service Offerings and Agreement
    1. Introduction to SOA
    2. Service Portfolio Management
    3. Service Catalogue Management
    4. Service Level Management
    5. Demand Management
    6. Supplier Management
    7. Financial Management
    8. Business Relationship Management
    9. Technology and Implementation
    10. Sample Exam
    11. Practice Exams
  3. ITIL Operational Support and Analysis
    1. Introduction to OSA
    2. Event Management
    3. Incident Management
    4. Request Fulfilment
    5. Problem Management
    6. Access Management
    7. The Service Desk
    8. Functions and Roles
    9. Technology and Implementation
    10. Sample Exam
    11. Practice Exams
  4. ITIL Planning, Protection and Optimisation
    1. Introduction to PPO
    2. Demand Management
    3. Capacity Management
    4. Availability Management
    5. Information Security Management
    6. IT Service Continuity Management
    7. Technology and Implementation
    8. Sample Exam
    9. Practice Exams
  5. ITIL Managing Across the Lifecycle
    1. Service Lifecycle Key Concepts
    2. Communication and Stakeholder Management
    3. Process Integration Across the Lifecycle
    4. Managing Services Across the Lifecycle
    5. Governance and the Organisation
    6. Measurement
    7. Implementing and Improving Service Management
    8. Sample Exam
    9. Practice Exams
  6. Implementing ITSM
    1. IT Service Management Visioning
    2. ITSM Assessment
    3. ITSM Planning
    4. ITSM Initial Wins
    5. ITSM Design
    6. ITSM Transition
    7. Ongoing Improvement

What you will learn

  • Learn the ITIL Scheme in its entirety
  • Create a more efficient working environment with ITIL contingencies in place
  • Understand how to grow a business using ITIL capabilities
  • Work toward becoming an ITIL expert

How you will benefit

  • Master the day-to-day processes involved in IT management and become eligible for a career in the field
  • Develop a leadership style that will enable you to work more effectively within a team
  • Grow your business through employing effective IT management strategies
  • Demonstrate a master knowledge of ITIL Scheme to potential employers

Claire Agutter is passionate about all things IT service management and brings this to her role as an instructor. Using her background as an IT service management practitioner and consultant, Agutter manages a number of courses to ensure they directly support career goals.


ITIL Capability Expert
Item: 202103CTP804521  
Fee: $1,995.00
This is an on-demand Career Training Program Course offered by Ed2Go.  Class begins upon registration and completion of Student Enrollment Agreement in Ed2Go. Click on Course Title for complete course description.