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Course Catalog > Career Certifications > Business > - Human Resources

Human Resources Professional   

Master the skills you need to gain an entry-level position in human resources and prepare to take the PHR (Professional in Human Resources) certification exam.


Hardware Requirements:

  • This course can be taken on either a PC or Mac.

Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.


  • Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

  • HR
  • PHR / SPHR – Professional in Human Resources Certification Study Guide

The Human Resources Professional course prepares you for a career in human resources. This course explores the foundational aspects of HR, including human resource laws, hiring disciplines, and labor relations. You will learn industry-recognized practices that align with the Human Resource Certification Institute (HRCI) and the Society for Human Resource Management (SHRM).

By the time you finish the course, you will be equipped to start your career in this growing field. Additionally, you will be prepared to take the HRCI's Professional in Human Resources (PHR) certification exam. The PHR certification recognizes that an individual holds the knowledge and experience needed to excel in human resource management.

You will also learn information useful to sitting for certification exams taken at more advanced stages in a human resources career, including the SHRM's Certified Professional exam and the HRCI's Associate Professional Human Resources exam.

  1. Introduction to Human Resources
    1. Introduction
    2. Opportunities in the HR Field
    3. Skills for Success
    4. Getting into the HR Field
  2. HR's Role in Strategy
    1. Introduction
    2. Let's Talk Strategy
    3. Vision and Mission Statements
    4. Policies
    5. Metrics
  3. Recruiting and Hiring Employees
    1. Introduction
    2. Writing a Job Ad
    3. Preparing to Interview
    4. Reviewing Résumés and Interviewing Candidates
    5. The Job Offer
  4. Training Programs
    1. Introduction
    2. The Basics of Training
    3. The Analysis, Design, and Development Phases of Training
    4. The Implementation and Evaluation Phases
  5. Compensation and Benefits
    1. Introduction
    2. Things to Consider When You're Planning Compensation
    3. Strategic Decisions for Paying Employees
    4. Job Evaluation
    5. A Look at Benefits
  6. Employee Health and Safety
    1. Introduction
    2. What Is OSHA?
    3. Knock, Knock, OSHA Is Here!
    4. Protecting Against Workplace Hazards
    5. Investigating, Recording, and Preventing Accidents and Illnesses
  7. The Legal Environment
    1. Introduction
    2. Basic Employment Law Terms and Facts
    3. Equal Employment Opportunity—Past and Present
    4. What Is Discrimination?
    5. Additional Employment Laws
    6. What Happens When an Employee Files an EEOC Claim?
  8. Marking HR Decisions
    1. Introduction
    2. HRIS Software: A High-Tech Tool for Decision-Making
    3. Making Decisions in a Growth Strategy
    4. Making Decisions in a Retrenchment or Stability Strategy
    5. Job Analysis as a Tool for Decision-Making
  9. Affirmative Action
    1. Introduction
    2. Creating an Affirmative Action Plan
    3. The AAP: Putting It All Together
    4. More Parts of an AAP
    5. Still More Numbers for the Government
  10. Diversity
    1. Introduction
    2. What Is Diversity—and Why Is It a Good Thing?
    3. Managing Diversity and Handling Conflict
    4. Demonstrating Leadership in Promoting Diversity
    5. Diversity Training
  11. Employee Rights and Discipline
    1. Introduction
    2. Laws That Protect Your Employees' Rights and Privacy
    3. Monitoring Employees
    4. Disciplining Employees
    5. Disciplinary Strategies
    6. Documenting Employee Behavior
  12. Termination
    1. Introduction
    2. Alternatives to Firing
    3. Preparing for a Termination
    4. Separation Agreements
    5. Wrongful Discharge
  13. Investigations
    1. Introduction
    2. Why It's Important to Investigate Problems?
    3. The Steps of an Effective Investigation
    4. Getting Ready to Conduct Your Investigation
    5. Conducting Your Investigation
    6. Wrapping Up Your Investigation
  14. Managing Labor Relations
    1. Introduction
    2. A Quick Look at the History of Unions
    3. Why Employees Join a Union?
    4. How Unions Work
    5. Collective Bargaining
    6. What Happens When Negotiations Fail?
  15. Creating a High-Performance Workplace
    1. Introduction
    2. Ask for Your Employees' Suggestions—and Act on Them
    3. Delegate Authority
    4. Keep the Lines of Communication Open
    5. Ask for Feedback
    6. Let Your Employees Have a Life!
  16. Global Human Resources
    1. Introduction
    2. Staffing Strategy and Culture
    3. Understanding Cultural Differences
    4. Practicing HR in Other Countries
    5. Choosing Your Global Employees
    6. Additional Issues for Expatriates
  17. Retention
    1. Introduction
    2. The Top Reasons Why Employees Leave a Company
    3. Encouraging Workers to Stay With Your Company
    4. Stay Interviews
    5. Succession Planning
  18. Motivation, Rewards, and Recognition
    1. Introduction
    2. The Roots of Motivation
    3. Fun Ways to Motivate Your Workers
    4. Nine Strategies For Creating a Great Rewards Program
  19. Preparing for the PHR Exam
    1. Introduction
    2. Externships and Internships
    3. The Basics of the PHR Exam
    4. Studying for the PHR Exam
    5. What to Expect on the Day of the Test?

What you will learn

  • Comprehensive knowledge needed to sit for the PHR Certification Exam
  • A broad overview of human resources practices
  • Skills for handling recruitment, performance appraisals, and training processes
  • Strategic decision making for compensation and job evaluation
  • Foundational knowledge of U.S. laws and regulations regarding employment practices
  • OSHA rules governing employee health and safety
  • Strategies for implementing retention initiatives

How you will benefit

  • Learn how to contribute to company strategy planning so you can be a more valuable member of the team
  • Prepare for PHR certification and set yourself apart
  • Open the door to new career opportunities and higher salaries after obtaining your PHR certification, including jobs such as: HR generalist, Recruiter, HR Representative, HR Assistant, HR Specialist, HR Manager, Compensation and Benefits Manager, and more

Anna Smith has worked in the human resources field for 30 years and has taught at the university level for over 20 years. She holds a bachelor's degree in business administration from Spalding University, a master's degree in management from Webster University, and a Master Online Teaching certificate from the University of Illinois. She is also a certified Professional in Human Resources from the HR Certification Institute (HRCI), a certified Senior Professional in Human Resources, and an SHRM Senior Certified Professional. Her experience spans many areas of human resources, including recruitment, labor relations, and affirmative action plans.


Human Resources Professional
Item: 202104CTP803711  
Fee: $1,795.00
This is an on-demand Career Training Program Course offered by Ed2Go.  Class begins upon registration and completion of Student Enrollment Agreement in Ed2Go. Click on Course Title for complete course description.