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Customer Service Professional - Call Center
Instructor: (TBD) To Be Determined
Class Time: 9:00 AM - 4:00 PM
Location: Prospect TBD, 6025 Prospect Ave Kansas City, MO 64130
Class Dates: 1/28/2019 - 3/13/2019 Fee: $2,995.00
Days of Week: M W F

This holistic training program prepares students to be a well-rounded and work-ready Customer Service Professional. The program includes the following components:

•The principles for providing exceptional service

•The steps to calm down angry customers and to earn their loyalty

•Techniques to discover customers’ needs and expectations

•The rules to exceed customer expectations, each time and in every contact

•Techniques for communicating quality by phone and voice-mail

•How to handle complaints with expertise to avoid losing the customer

•How to translate problems and complaints into opportunities of earning customer loyalty forever

•How to make sure that a customer never leaves unsatisfied

•How to permanently increase the average transactions of customers; sales over sales

Start date may change based on enrollment.



Information Security Master Certification Training (Vouchers Included)
Item: 201901GES3600 Instructor: 
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You will become knowledgeable in all areas of IT security; this program provides 7 different training courses; covering the entire spectrum of IT security.

Today, security is a constant concern of any business or organization. With techniques changing every day, it is paramount that companies protect themselves by having high level security experts on staff. One small oversight can cost millions so companies are willing to pay the high salaries demanded by these types of IT professionals. You will become an expert in all areas of IT security, making their knowledge highly desired in the marketplace.

The registration fees for the Cisco CCNA Security, CompTIA Advanced Security Practitioner (CASP), Certificate of Cloud Security Knowledge (CCSK), Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM), PMI Risk Management Professional, and Certified Information Systems Security Professional (CISSP) certification exams are included with tuition.

OPEN ENROLLMENT Fee: $5,695.00
This course is open for enrollment throughout the course offering. This course is self-paced and completely online.

Marketing Design Certificate
Item: 201901GES5020 Instructor: 
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The Marketing Design Online Training Program focuses on helping you develop technical skill and creative artistry using applied marketing principles. You’ll complete a variety of projects, including marketing concept development, retouching, compositing, illustration, advertising design, logo design, and corporate branding.

As a student you will learn the following: Digital imaging, color, vector art, typography, marketing, logo design, ad design, and identity design.

This online certificate program is offered in partnership with major colleges, universities, and other accredited education providers.

OPEN ENROLLMENT Fee: $3,295.00

Paralegal (Voucher Included)
Item: 201802CEU28000 Instructor: 
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Your training will prepare you to become a legal secretary or paralegal and to take the Certified Paralegal certification exam through the National Association of Legal Assistants (NALA).

All materials are included in the cost of this program. Upon successfully completing, you will receive a voucher to sit for the Certified Paralegal exam.

NALA Certifying Board Announces New Exam Specifications Effective with 2018 Administrations

OPEN ENROLLMENT Fee: $2,195.00
This is an open enrollment course with 12 months to complete

Project Management Professional Development Program
Instructor: (TBD) To Be Determined
Class Time: 6:00 PM - 9:15 PM
Location: Missouri Innovation Campus TBD, 1101 Innovation Parkway Lee's Summit, MO
Class Dates: 2/12/2019 - 5/16/2019 Fee: $3,295.00
Days of Week: Tu W Th
This project management program has been developed with you in mind! On-campus, evening delivery to support full/part-time working adults.

Project Management Professional Development Program prepares students to learn project management fundamentals including key project management processes, values and benefits of standards and processes, the nine project management knowledge areas and the five key process groups. This course will also include simulation exercises covering building a project plan, time, quality, cost, communications and scope management.

To support the fundamentals, project management methodologies, templates, tools, key terms, team and relationship building, roles and responsibilities will also be examined.

Upon completion of this course you will be prepared to sit for the industry recognized credential exam for either the Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) (if qualified).

Program fee covers

Class is offered Monday through Thurs from 6-9:15 pm. Class start date may slip based on registration.



Basic Certificate in Technical Writing
Item: 201901UCM9000 Instructor: 
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By the end of this certificate program, you will be able to:

- Recognize all forms of technical communications.

- Perform an audience analysis.

- Create effective documentation.

- Apply the appropriate design elements to any form of communication.

- Utilize visual design elements.

- Perform a task analysis.

- Effectively review your content.

- Organize your material.

- Write a style guide.

This is a completely online self-paced course with open enrollment throughout the duration of the course offering.

Grant Writing Suite
Item: 201901E2GB8500 Instructor: 
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Learn everything you need to know to start writing grant proposals and consult or volunteer for non-profit, public foundations.
Registration is open throughout the term. This course is self-paced and completely online.

Executive Assistant
Item: 201901CEU27090 Instructor: 
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This program, powered by Career Step, offers curriculum developed by industry professionals with years of experience. The training includes a heavy emphasis on Microsoft Office 2016, preparing you to earn the Microsoft Office Specialist Master credential and get a job right after graduation.

Finances an Issue? Our strategic partner, Career Step, offers financial support and incentives. There are several payment options:

Full Pay: Choice of Laptop, IPad, or Cash Discount with payment in Full.

3 Month payment plan: Starting minimum payment of $300, then 3 equal payments after that.

4 Month payment plan: Starting minimum payment of $300, then 4 equal payments after that.

12 month payment plan: Starting minimum payment of $300, then 12 equal payments after that.

OPEN ENROLLMENT Fee: $1,999.00
Enrollment is open throughout the course offering. The course is self-paced and completely online.

Project Management Essentials with CAPM Prep
Item: 201901GES2480 Instructor: 
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This program is designed for those who are new to project management and will provide you with a solid foundation of the most common terms and concepts you’ll need and help you prepare for the Certified Associate In Project Management certification exam.

CAPM and PMP are registered marks of Project Management Institute, Inc.
OPEN ENROLLMENT Fee: $1,195.00
Registration is open throughout course offering. This is a self-paced completely online course

Graphic Design with Photoshop (Software Included)
Item: 201901GES5180 Instructor: 
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Growing and in-demand career field! This nationally recognized training program will teach you the fundamentals of Adobe Photoshop, the gold standard for image creation and editing. This program will teach you graphic design basics and build your skills step-by-step, as you master the terms and processes used by professional graphic artists. You’ll not only learn the rules and standards for effective graphic design, but also discover strategies for creating graphics that convey desired messages, styles, and tones.

You’ll practice with real-world examples, challenges, and thought-provoking assignments, and learn how to determine a client’s needs, design marketing materials to meet those needs, in addition to assembling your designs in an online portfolio to enter the industry.

This program will help you create images that stand apart from the competition, in addition to positioning you for a rewarding career in graphic design.

OPEN ENROLLMENT Fee: $2,295.00
This course is open for registration throughout the term. This is a self-paced completely online course.

Project Management Professional Development Program  Class already in session...
Item: 201804FEC1026
Class Dates: 10/15/2018 - 1/29/2019
Fee: $3,295.00

Victims Advocacy Certificate Course
Item: 201901LS10100 Instructor: 
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Participants will be prepared to work in victim advocacy arenas, such as domestic violence shelters, crisis centers, crisis hotlines, and with state and county governments to assist crime victims in progressing through the criminal justice system and toward successful recovery.

Course topics include legal terminology, legal process, legislation regarding victims rights, jurisdiction and venue, ethics, effects of victimization on the victim, victim advocate skills, guardianships and crisis intervention.

It also covers counseling skills for victims of assault, battery, robbery, domestic violence, sexual assault, child abuse, murder and homicide.

Class Dates: 1/14/2019 - 3/1/2019 Fee: $645.00
This is a 7-week online course

UCM is smoke and tobacco free. Thank you for your cooperation.