This online course provides the information you'll need to know to sit for the Certified Administrative Professional (CAP) exam offered by the International Association of Administrative Professionals (IAAP).
What you will learn
- Effective organizational communication
- The fundamentals of administrative roles including human resources, financial responsibilities, and event and project management
- How to write for business and the Internet
- Essential workplace skills
- Prepare for the IAAP Certified Administrative Professional exam
How you will benefit
- Develop a high level of understanding of the Certified Administrative Professional (CAP) body of knowledge
- Set yourself up for success in an administrative career by learning relevant real-world skills
- Gain the knowledge necessary to pass the CAP exam
- You will receive IAAP Membership and a study guide upon qualification for the CAP exam
- This course can be taken on either a PC or Mac.
- PC: Windows 8 or newer.
- Mac: OS X Snow Leopard 10.6 or later.
- Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
- Microsoft Office or OpenOffice (not included in enrollment).
- Adobe Acrobat Reader. Click here to download the Acrobat Reader.
- Software must be installed and fully operational before the course begins.
- Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment. The following textbook will be shipped to you approximately 7-10 business days after enrollment:
- The Administrative Professional, Rankin and Shumack
Certification Eligibility Requirements:
Candidates must meet specific education and administrative office support professional experience, which are:
- No College Degree - 4 years of relevant work experience is required
- Associates Degree - 3 years of relevant work experience is required
- Bachelor's Degree - 2 years of relevant work experience is required
All relevant work experience must have been earned within the last ten years.
Relevant work experience qualifies as office and administrative professionals who engage in some, if not all, of the following:
- Communicate within the organization (both verbal and written)
- Conduct business writing, including proofreading and editing
- Maintain office functions and record keeping
- Plan meetings, events, and arrange travel
- Manage projects
- Engage in or support human relations activities, such as hiring and compliance issues
- Maintain budgets and basic accounting functions
- Manage time and other resources for themselves and others
- Utilize technology, including virtual and mobile, with strong computer and internet research skills
- Coordinate communications between internal staff and/or external clients
Please visit https://www.iaap-hq.org/page/Certification for more detailed information on eligibility.
To be a successful administrative professional, you must possess the skills to handle a wide variety of workplace tasks and scenarios. The Certified Administrative Professional (CAP) course serves two purposes. First, it prepares you to take the CAP exam offered by the International Association of Administrative Professionals (IAAP). Second, it provides you with a broad selection of essential skills and knowledge to effectively work as an administrative assistant in fields including education, technology, government, and medicine.
In this course, you will learn the basics of workplace administration as well as how to begin and grow a successful career as an administrative professional. The course covers the intricacies of organizational communication, office and records management, and human resources fundamentals, among other topics. You will also learn to effectively write for business, produce documents, and utilize informational technology. You'll gain event and project management skills, which includes virtual meeting coordination. As technology develops, this skill has become increasingly useful. Each course module concludes with a quiz, helping you to effectively track your progress and test your skills. This course includes a voucher which covers the fee of the exam.
- Organizational Communication (Part 1)
- Communication Essentials
- Interacting With Stakeholders
- Organizational Communication (Part 2)
- Interpersonal Interactions
- Public Speaking
- International Business
- Organizational Structure and Systems
- Legal Issues/Ethics
- Business Writing and Document Production
- Business Writing
- Using Personal Computer Software Applications
- Publishing Web Documents, Hard-Copy Documents, and Meeting Minutes
- Technology and Information Distribution
- Information in Organizations
- Researching, Gathering, Compiling, and Analyzing Data and Information
- Networks for Information Distribution and Maintaining, Backing-up, and Storing Data
- Office and Records Management
- Office and Records Management (Introduction)
- The Basics of Creating Functioning and Productive Workspaces
- Obtaining and Managing Resources for Your Office and Working in a Virtual Office
- Event and Project Management
- Event and Travel Management: Coordinating Virtual Meetings
- Project Management, Time Management, and Negotiations
- Human Resources
- Human Resources Functions, Duties, and Processes
- Employee Files and Records and Employee Training
- Recruitment, Staffing, and Hiring Practices
- Diversity, Onboarding/Offboarding, and Human Resource Law
- Financial Functions
- Organizational Finance: Budgeting, Financial Statements, and Financial Transactions
- Banking Process and the Bank Statement Reconciliation Process
- Basic Statistical Analysis
- Financially Accounting for Charitable Activities
- Workplace Behaviors
- Goal Setting and Creativity
- Problem Solving and Decision Making
- Time Management and Stress Management
- Becoming an Administrative Assistant and Advancing Your Career
- Job Duties, Responsibilities, and Personal Characteristics of Administrative Assistants
- Administrative Assistant Position Options
- Becoming an Administrative Assistant, Making a Career Change, and Career Advancement
Becky Swaim has taught since 2000, focusing on Administrative Assistant Fundamentals, Administrative Assistant Applications, and Individual Excellence. She holds a Bachelor of Arts in Speech Communication from California State University, Long Beach. Her experience includes managing large staff in medical billing and collections and as a program manager to various medical practices.