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Course Catalog > Career Certifications > Healthcare

Social Service Assistant  

This online course is designed to give you the training and insight you'll need to work with the Social Service programs in nursing homes.

What you will learn

  • Demonstrate a basic knowledge of the aging process, including misconceptions, physical changes and psycho-social aspects
  • Demonstrate knowledge of applicable state and federal regulations
  • Show understanding of the rights of individuals who reside in long-term care facilities
  • Demonstrate knowledge of the admission and discharge process
  • Demonstrate an understanding of the principles of documentation
  • Demonstrate ability in basic performance skills, such as teamwork, communication skills and working with administrative staff and other disciplines
  • Discuss issues involved in the management of internal support staff, budgeting, supplies, and outside resources
  • Show understanding of methods of identifying resident interests and needs and the use of assessment in care plan development
  • Evaluate a care plan for effectiveness

How you will benefit

  • Become able to work as a social service assistant in a variety of settings including long term care, assisted living, adult day programs, retirement communities, or community center
  • Receive a certificate of completion to show to prospective employers
  • Develop the communication skills needed to effectively work with patients and coworkers
  • Understand the medical knowledge and compassion needed to provide care for the elderly


Hardware Requirements:

  • This course can be taken on either a PC or Mac.

Software Requirements:

  • PC: Windows 8 or newer.
  • Mac: OS X Snow Leopard 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Software must be installed and fully operational before the course begins.


  • Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

  • Long Term Care

Social Service Assistants are members of interdisciplinary health care teams within the LTC facility. They work under the supervision of licensed social workers and other staff who have more education and experience, and assist these professionals with their daily tasks. They often conduct admission interviews, inform residents and their families of their rights, advocate for residents with social services organizations, help residents adjust to living in the facility, and coordinate care services. Coordinating care services may involve ensuring that Medicare and other billing issues are appropriately handled, informing mental health and medical staff if residents require services and scheduling medical and other appointments for residents.

This course will cover content that includes professionalism, documentation and ethics, social service related regulations, the admission process, assessment documentation, MDS/RAPS, care planning, resident rights, abuse prevention, survey and survey process, discharge planning, disease processes, the effects of aging, and the end of life pain process. After completing this course, you will be ready to work in the following states: WA, CA, ID, WY, NM, ND, KS, OK, TX, MN, MO, WI, TN, AL, OH, WV, NH, FL. Additional training and/or licensing may be required in other states.

  1. Unit 1
    1. History of long-term care
    2. Philosophy of person-centered care
    3. Basic knowledge of the aging process
    4. Misconceptions
    5. Physical Changes
    6. Cognitive changes: Dementia, Alzheimer's
    7. Mental Health/Illness
    8. Psychosocial needs
    9. Overview of applicable regulations
    10. The Survey Process
    11. OBRA resident rights
    12. Advocacy in self-determination
    13. Resident/family councils
  2. Unit 2
    1. Types and techniques used for the admission and discharge process
    2. Principles of documentation
    3. Basic performance skills
    4. Management of internal support staff, budgeting, supplies and outside resources
    5. Getting to know the person
    6. Person Centered Care Plan Development
    7. Evaluation of care plan effectiveness
  3. Unit 3
    1. History and Philosophy
    2. Code of Ethics of the National Association of Social Workers and other ethical issues.
    3. Role of the supervisor
    4. Admission Process
    5. Discharge
    6. Advocacy
    7. Mediation
    8. Problem solving
    9. Supportive services
    10. Assist with financial planning
    11. Assist with legal issues
    12. Professionalism
    13. Marketing
    14. Orientation
    15. Transportation and appointments
  4. Unit 4
    1. The social services assistant and the rest of the team.
    2. The social services assistant and the resident
    3. The social services assistant and the family
    4. The social services assistant and the community
    5. Social history
    6. Resident Assessment Instrument (RAI) - Social services assistants provide input, but may not complete
    7. Individualized Care Plan
    8. Progress notes
    9. Intervention notes
    10. Hospice
    11. Medicare/Medicaid
    12. SRS
    13. Adult Protective Services
    14. Prepare for additional "nuts and bolts" issues involved in working as a Social Services Assistant.

Cindy Gray has worked in the healthcare field since 1999. She began her career as a CNA, then completed her LPN, and continued with an ADN degree. She functioned as a Long-Term Care charge nurse, Inpatient Rehabilitation nurse, MDS Coordinator, and Director of Nursing. Following this she re-enrolled in college and obtained a BSN while performing duties of Human Resources, Staff Development Coordinator, Risk Management, Health Information Management, and Senior Living Manager.


Social Service Assistant
Item: 202003CTP21770  
Class Dates: 7/1/2020 - 9/30/2020                                              Fee: $695.00
This is an on-demand Career Training Program Course offered by Ed2Go.  Class begins upon registration and completion of Student Enrollment Agreement in Ed2Go. Click on Course Title for complete course description.

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