What you will learn

• Learn to think about budgeting in a strategic, integrated manner
• Gain strategies to solve problems and challenges on a collaborative basis
• Understand the legal issues involved in operations, including agency and employment law
• Learn seven management disciplines
• Develop a foundation for negotiating with great awareness and effectiveness
• Learn about the key areas of business management

How you will benefit

• Begin your career as an IT professional or develop your existing skills to move up at your current job
• Learn to communicate and lead a team effectively
• Understand how to successfully run a department and what financial and legal regulations you'll be held to
• Discuss ways in which you can benefit your organization, from decision making to cultural shifts, that will make you an asset to any team

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.
• A high-speed Internet connection

Software Requirements:

• PC: Windows 8 or newer.
• Mac: OS X Snow Leopard 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Office or equivalent (not included in enrollment).
• Adobe Acrobat Reader. Download the Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• Managing by the Numbers: A Commonsense Guide to Understanding and using your Company's Financials
• Strategic Planning - A Pragmatic Guide

If you manage IT professionals, this course is for you! The leaders in an organization often set the tone and establish the benchmarks for success. In this course, you'll explore different decision-making techniques in the context of successful leadership styles. The focus is on developing a successful leadership style that facilitates team building, collaboration, and a corporate culture that promotes success.

The Management for IT Professionals Online Training course is particularly well suited for anyone in IT who has recently assumed management responsibilities, anyone who is managing IT professionals, or anyone who wants an introductory perspective on some of the unique issues facing the management of IT professionals. This course explores the developmental process and how to be successful in creating change. Since most business organizations are social systems, the Management for IT Professionals Online Training course will also focus on organizational culture and how it influences the way people work, so as to maximize the long-term health of the organization and its people. This course delivers essential leadership skills, business practices, budgeting strategies, communication skills, and more, all with the goal of helping you run your IT department better than ever before.

1. Management Issues in the IT Environment
   1. Introduction and Components of a Successful Manager
   2. Organizational Culture and Change
   3. Power and Perceptions
   4. Leadership and Risk
   5. Strategies, Decision Making, Empowerment, and Accountability
   6. Customer Relationship Management and Quality
   7. Human Resource Management
   8. Financial Accountability
   9. Summary
2. Collaborative Problem Solving
   1. Introduction
   2. Backgrounds, Management, and Leadership
   3. Communication, Motivation, and Development
   4. Summary
3. Strategic Management in Operations
   1. Introduction and Overview
   2. Definitions and Business Models
   3. Categories of Strategies
   4. Strategic Planning Models
   5. Creating Strategic Alternatives
   6. Implementation
   7. Conclusion
4. Business Best Practices
5. Financial Accounting for IT Managers
   1. Introduction and Overview
   2. Importance of Financial Statements
   3. The Balance Sheet
   4. The Income Statement
   5. Statement of Cash Flows
   6. Financial Ratios
   7. Conclusion
6. Legal Issues in Operations
   1. Introduction
   2. Sources of Law
   3. Agency and Employment Law
   4. Torts Law
   5. Sales and Products Liability
   6. Intellectual Property
   7. Ethics
   8. Summary
7. Organizational Leadership and Decision Making
   1. Introduction and Overview
   2. What Is a Leader
   3. Sources of Power in Leadership
   4. Leadership Theories
   5. Transformational Leaders
   6. Decision Making and Empowerment
   7. Accountability
   8. Summary
8. Organizational Development and Change
   1. Introduction and Overview
   2. The Culture of an Organization
   3. Types of Culture
   4. Organizational Change
   5. The Human Side of Change and Resistance
   6. Summary
9. Negotiating Strategies
   1. Introduction
   2. Steps in Negotiating
   3. Tools in Negotiating
   4. Types of Negotiations
   5. Personality Types
   6. Preparing for Negotiations
   7. BATNA and Summary
10. Seven Management Disciplines
    1. Introduction and Overview
    2. Strategy Management
    3. Human Resource Management
    4. Technology Management
    5. Production and Operations Management
    6. Sales and Marketing Management
    7. Customer Experience Management
    8. Financial Management
    9. Risk Management
    10. Summary
11. Budgeting Essentials
    1. Introduction
    2. The Concept of Budgeting
    3. Activity Based Budgeting
    4. Factors to Consider in Budgeting
    5. Production Planning
    6. Inventory
    7. Sample Budget and Summary
12. Persuasive Communication
    1. Introduction
    2. Fundamentals of Communication
    3. Knowing the Audience
    4. The Power of Listening
    5. Credibility of the Speaker
    6. Evidence in Persuasion
    7. Emotion in Persuasion
    8. Organizing the Argument
    9. Summary

Katrina McBride's career reflects extensive experience in organizational leadership, marketing strategies, and market development in multi-national corporate environments. Her leadership abilities have been utilized to develop new programs and functional areas. In director-level positions for Nortel Networks, she led strategy for competitive intelligence, emerging markets, and lead generation. McBride holds an M.A. in organizational management and a B.S. in psychology.

Katherine Squires Pang, J.D., LL.M., M.Ed has practiced law with since 1983. She has served as an adjunct faculty member in the Graduate School of Management at the University of Texas, Dallas, and has been an adjunct faculty member of many universities, including New York University and the University of California, Irvine. She received her B.A. in 1980 from Clark University, her J.D. from the University of Dayton Law School in 1982, her LL.M in Taxation from Georgetown University Law School in 1983, and her M.Ed from the University of Texas in 2001.